Privacy Policy

Last updated: 17/05/2025

1. Introduction

Welcome to Government in Your Hand ("we", "our", or "us"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile application. We are committed to protecting your personal data and complying with applicable data protection laws, including GDPR and CCPA.

2. Information We Collect

2.1 Personal Information You Provide:

  • Name and contact details
  • Government identification numbers
  • GPS location
  • User account preferences and settings

2.2 Automatically Collected Information:

  • Device type, model, and OS version
  • App usage data and interactions
  • General location
  • Error logs and diagnostic data

3. How We Use Your Information

We use your data to:
  • Operate and maintain the app
  • Authenticate users and verify identities
  • Process transactions and service requests
  • Send updates, alerts, or administrative messages
  • Improve app performance and user experience
  • Ensure legal and regulatory compliance

4. Permissions and User Consent

We request access to the following permissions:
  • Location – for service availability and navigation
  • Storage – to upload and save user-submitted files
  • Phone – to initiate government-related calls or identify device (if needed)
  • Calendar – to display and show you your events and important dates

We obtain your explicit consent before accessing this data. You may withdraw consent anytime via the app's settings or your device permissions. Features will remain accessible where possible even if permission is denied.

5. Third-Party Services

We may use third-party services (e.g., Google Analytics, Firebase, and secure payment processors) that help us analyze usage and deliver services. These services may collect limited data but are contractually obligated to comply with GDPR, CCPA, and offer equivalent protections.

6. Data Minimization

We collect only data that is essential for core app functions. Wherever possible, we offer manual alternatives such as entering an address instead of sharing your location.

7. Data Retention

We retain your data only as long as necessary for operational, legal, or regulatory purposes. You can request deletion at any time from within the app or by contacting us.

8. Your Rights

You have the right to:
  • Access your data
  • Request corrections
  • Delete your personal information
  • Withdraw consent
  • Lodge a complaint with a data protection authority

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If such data is collected unintentionally, please contact us for deletion.

10. Security Measures

We implement industry-standard security protections:
  • End-to-end encryption for sensitive data
  • Regular vulnerability scans and security audits
  • Secure authentication and access controls
  • Routine data backups and disaster recovery protocols

11. In-App Access to Policy

You can view this Privacy Policy at any time:
  • From the app's Settings screen
  • On our App Store listing
  • By contacting us via email

12. Account Deletion

Users can delete their account via the in-app "Delete Account" feature. This will permanently remove all associated personal data from our systems.

13. Policy Changes

We may revise this Privacy Policy to reflect changes in legal requirements or our practices. Users will be notified via in-app messages or email. Continued use of the app means acceptance of the updated policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: giyh@gov.sz

Phone: +268 2405 4000

Address: Ministry of Information, Communication and Technology.
M48R+G38, Mhlambanyatsi Rd,
Mbabane, Eswatini